- Exchange and return are guaranteed rights for all our customers and apply to all products available on our store.
- All products displayed on our store are eligible for exchange and return according to the terms and conditions stated on this page.
- Products can be returned or exchanged only if they are in their original condition at the time of purchase and in their original packaging.
- Requests for exchange or return will be approved within 3 working days.
- In case of approval of the exchange or return request, the courier will reach the customer within 3–5 working days.
- Please send a message via WhatsApp to the number provided on the shipping invoice to request a return or exchange, or contact us through the Contact Us page.
- Please take photos of the product and send them along with your city, address, and order number so it can be replaced if it is defective, damaged, or not as agreed.
- A full refund will be issued if the product received is completely different from the description on the product page.
- We are not responsible for any expectations regarding product usage that were not mentioned on the product page on our website.